Returns & Exchanges

At Botanic, we want you to be completely satisfied with your natural beauty journey. If a product isn't the right fit for your skin, we offer a 30-day window for returns and exchanges on all items in their original condition.

1

Initiate Your Request

Visit our online Returns Portal with your order number and email address to select the items you wish to send back.

2

Package with Care

Place the items in their original eco-friendly packaging, ensuring all lids are securely tightened to prevent leaks during transit.

3

Attach Shipping Label

Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

4

Receive Your Refund

Once our botanists inspect the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing